Online Sprint - The future of engagement - Sponsored by Smart Energy Water

A session led by Philippa Bell, Stef Chester, Steve Arthur and Jo North
Northumbrian Water Group, Northumbrian Water Group, Smart Energy Water and

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About this session

How can utilities best understand, engage and empower customers and communities?

In this sprint we are exploring: How do we leverage innovative tools and techniques to connect and empower?

What can we learn from best practice approaches to engagement across sectors?

Can these tools and techniques help us address regional differences in sentiment? The design sprint will identify better ways for utilities to understand and delight their customers

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